To check where your order is at, you can click tracking in the main menu or you can click here. You can also contact us for any additional questions.

Email: hello@woolnloom.com

We use USPS Ground Advantage and UPS Ground and shipping costs depend on that. For more information, read our shipping policy here.

All orders take 1-3 business days to process and the shipping time takes 5-8 business days dependent on your area and the method of delivery you chose.

You can track your rug shipment by click the tracking link in the menu or by clicking here.

We accept Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, Union Pay, Shop Pay, Google Pay, and Apple Pay. To learn more about our payment policy, click here.

Once your order is complete, you will receive a receipt for your purchase via email. If you have any questions, contact us at hello@woolnloom.com.

You can request a return within 30 days of receiving your order. Eligible returns include rugs that are unused, unwashed, in the original packaging, and accompanied with a proof of purchase like order confirmation or receipt. To read more about our return policy, you can click here.

Prevention is key when maintaining wool rugs. While our rugs are stain resistant, they need to be maintained properly in order to last. Regular vacuuming and rotation every six months are great ways to continue enjoying your rug for years to come. To learn more trick about rug cleaning, click here.