Introduction
At Wool + Loom, we aim to make your shopping experience easy and efficient. This Payment and Billing Policy outlines the methods by which we accept payments, manage transactions, and handle billing processes.
We accept payment via:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- ELO
- JCB
- Union Pay
- Shop Pay
- Google Pay
- Apple Pay
Currency:
All transactions on our shop are processed in US Dollar (USD $).
Tax Calculation:
Please be informed that taxes, if any, will be calculated and added to the price during the checkout process.
Payment Security:
Protecting your payment details is a top priority. All transactions on our website are encrypted using Secure Socket Layer (SSL) technology, ensuring your personal and payment information remains safe. We do not store any credit card information on our servers.
Payment Authorization:
By placing an order on our shop, you authorize us to charge the designated payment method for the total amount of your order, including applicable taxes and shipping fees (if any).
Order Confirmation:
Once your payment is successfully processed, you will receive an order confirmation email to the address provided during checkout. This email will contain details of your order, including the items purchased, total amount paid, and shipping information.
Payment Disputes:
In the event of a payment dispute or unauthorized transaction, please contact our customer care team for prompt assistance.
Payment Failure:
Please check the payment information you provided during checkout again, or try using an alternative payment method, if for any reason your payment is not completed. For assistance, if the problem continues, please get in touch with your financial institution or our customer support team.
Payment Policy Updates:
We reserve the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically for any changes.
For any questions, please contact us.
Store Name: Wool + Loom
Trade Name: Wool and Loom Rugs
EIN: S3319987
Business Address: 11884 Grand Commons Ave, Fairfax, VA 22030
Phone Number: 202-818-8729
Email: hello@woolnloom.com
Business Hours: 10 AM to 7 PM; Monday to Saturday (GMT-05:00) EST (New York)
Order Cut-off Time: 11 PM (GMT-05:00) EST (New York)